DELIVERY

What are the postage options for my order?

Our deliveries are sent with Royal Mail. For more information, please visit our Delivery Page.

UK Standard Delivery: 2-4 working days, including Saturday - £3.95

UK Express Delivery: 1-2 working days, including Saturday - £5.95

Please note the cut-off time for orders is 1pm GMT.

Please note: During our sale periods there may be a slight delay on your order being dispatched due to high demand.

Where do you deliver to?

You can find a list of the areas we deliver to in the UK here. If your country is not shown, please visit our Stockists page to find a local Panache stockist.

We don't currently offer and Gift Wrap option, however, please sign up to our Newsletter as we will be offering this service very soon. Please click here to Sign up to our Newsletter for the latest styles and offers.

All of your orders information is held within your Account section of the website, please click here to Login or please check your Panache Order e-mails and your Order number can be found on the e-mail.

RETURNS & REFUNDS

How do I return an item?

Returns can be processed via our Returns Portal. The cost of returning an order (of any size) is £3.95, payable by the customer.

Click here to process your Returns, ensure you have your order number handy.

For more information, click here.

We kindly ask that you allow 12 working days from us receiving your parcel back for your refund to be processed but more often than not it's much sooner.

Click here to access our Returns page

As standard, your purchase will arrive in a plain parcel bag.

We will send you a confirmation email to let you know your refund has been processed. Please allow a maximum of 5 working days from this confirmation for the amount to be visible in your bank account.

Please click here to view any updates on your Panache account

We will send you a confirmation email to let you know your refund has been processed. Please allow a maximum of 5 working days from this confirmation for the amount to be visible in your bank account.

Please click here to view any updates on your Panache account

Where's my Order?

Please login into your Account for the latest information

Click here to Login to Your Account

ABOUT MY ORDER

Can I amend my order?

Due to the quick turnaround time of our orders, we're unable to make changes or amendments to your order once it has been confirmed. Please ensure you double check all details of your order are correct before making payment. If you need further assistance please Contact Us

Regrettably, we are unable to cancel any orders once they have been placed. If you require assistance, please Contact Us

We do not offer an exchange policy however we have a 28 day returns policy from the day of your order being delivered. The items must not have been used, worn or washed. We ask that you make sure no makeup or creams etc come into contact with bras while you are trying them on, and do not try on briefs. We reserve the right to refuse to refund where this clearly has not been adhered to and if briefs are returned in damaged or open packaging. Please return the garments in the original packaging and all tags attached.

In the circumstance that tracking shows your parcel as delivered but hasn't been received, we would recommend taking the below steps before reaching out to us: Check the tracking link to see if it has been left at a collection point / If there is an 'attempted delivery' card left by the courier. Check secure/safe locations around your address such as porches, sheds, gates, bins. Check with your nearest neighbors who may have kindly accepted the parcel. Check at your local post office/pick up point by taking your ID and tracking number with you.

Please login to your account to Track your order - Your Account

Our 10% discount applies to full-price items only. Sale items are already discounted, so they’re not included in this offer. The discount will be automatically applied to eligible items at checkout.

Please make sure you are entering your details in the correct case (lower/upper). If you are still experiencing difficulties, you can re-set your password using the 'forgotten password' link and an e-mail will be sent to your Inbox asking you to reset your password. Alternatively, please do get in touch with the customer service team and they will help you as soon as possible.

Please click here to Reset your Password or access your account - Your Account

We take exceptional care preparing your beautiful Panache purchases, but if your purchase is not what you expected, please do not hesitate to get in touch. Please contact a member of our customer service team who will be happy to help. Contact Us

In the unlikely event that you receive an item that is not satisfactory, please follow our Returns process, ensuring you mark the reason for return as 'faulty' with a brief explanation of the fault. The item will be checked and if confirmed faulty, you will be credited for the item. If the item is not deemed as faulty upon inspection, then this will be returned to you.

Click here to access our Returns Page

Once your order has been confirmed you should receive a confirmation email within the hour. Please make sure the email address you have provided is correct, with no spelling mistakes or typos as confirmation will fail to send. Please check your junk folder if you have not yet received confirmation in case the email has been marked as spam and if you still cannot locate it, please contact our customer service team.