Terms & Conditions – UK Customers

Last updated: March 2026

1. About Us

This website (“Site”) is operated by Panache Lingerie Limited, trading as Panache, Panache Swimwear, Panache Sport, and Sculptresse.

We are a company registered in England and Wales (Company number: 1524006) with our registered office at: 7 Drake House Crescent, Sheffield, S20 7HT, United Kingdom.

If you have any questions about these Terms, please contact us using the details on our Contact Us page.

2. Scope of These Terms

These Terms & Conditions apply to:

  • Use of this website; and
  • Orders placed by UK consumers for delivery to UK addresses only

This Site is intended for personal, non-commercial use only.

3. Acceptance of Terms

By accessing this Site or placing an order, you confirm that you have read, understood and agree to be bound by these Terms & Conditions.

We may update these Terms from time to time by posting a revised version on this page. Any changes will apply to future use of the Site and future orders only.

4. Placing an Order & Contract Formation

When you place an order, this constitutes an offer to purchase products from us.

A legally binding contract is formed only when we physically despatch your order and send you a dispatch confirmation email. Until that point:

  • We may decline or cancel your order for any reason; and
  • If payment has been taken, you will receive a full refund

5. Prices & Promotions

  • All prices are shown in GBP and include VAT where applicable.
  • Promotional offers and discounts apply to full-price items only, unless stated otherwise.
  • Sale, clearance, and outlet items are excluded unless explicitly stated.
  • Promotions cannot be combined unless expressly specified.

6. Delivery

  • Delivery is available to UK addresses only
  • Delivery times are estimates and not guaranteed.
  • We are not responsible for delays caused by events outside our reasonable control.

7. Your Statutory Consumer Rights

Nothing in these Terms affects your statutory rights under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

In particular:

  • Goods must be as described of satisfactory quality and fit for purpose.
  • You may have the right to cancel your order within14 days of receipt (subject to applicable exclusions).
  • Faulty or misdescribed goods may entitle you to a refund, repair or replacement.

Details of cancellation and returns are set out in our Returns Policy.

8. Privacy & Data Protection

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect and use personal data to:

  • Process orders and payments
  • Deliver products
  • Provide customer support
  • Send marketing communications where you have consented
  • Improve our website and services

For full details of how we use your data, your rights (including access, rectification, erasure and objection), and how to contact us, please see our Privacy Policy.

9. Cookies

This Site uses cookies, including Google Analytics cookies, to improve functionality and user experience.

You can manage cookie preferences via your browser settings or our cookie management tools. Further information is available in our Cookie Policy.

10. Intellectual Property

All content on this Site (including text, images, logos, designs and trademarks) is owned by or licensed to Panache Lingerie Limited and is protected by intellectual property laws.

You may:

  • View and download content for personal, non-commercial use only

You must not:

  • Copy, reproduce, distribute, modify or commercially exploit any content without our prior written consent.

11. Website Availability

We aim to ensure the Site is available at all times, but access may occasionally be interrupted for maintenance or technical reasons.

We do not guarantee that the Site will be uninterrupted or error-free.

12. Limitation of Liability

We do not exclude or limit our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any matter for which liability cannot be excluded or limited under law

Subject to the above, we are not liable for:

  • Business losses (including loss of profits or data)
  • Indirect or consequential losses

Our total liability to you for any claim arising from a contract between us shall not exceed the price paid for the products concerned.

13. Security

We use secure payment gateways and do not store credit card details on our systems.

While we take reasonable steps to protect your information, we cannot guarantee absolute security. We will not be liable for unauthorised access unless caused by our negligence.

14. Electronic Communications

By using this Site, you agree that we may communicate with you electronically. All electronic communications satisfy legal requirements for written communications.

15. Events Beyond Our Control

We are not responsible for failure or delay in performing our obligations where this is caused by events beyond our reasonable control.

16. Third-Party Links

This Site may include links to third-party websites. We are not responsible for their content, privacy practices or terms.

17. Governing Law & Jurisdiction

These Terms & Conditions are governed by English law.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.